Privacy Policy

Terra Relocations (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and share your personal information when you visit our website or use our services.

1. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, phone number, email address, and mailing address.

• Transaction Information: Payment details, order history, and billing details.

• Communication Data: SMS messages, emails, and customer service inquiries.

• Technical Information: IP addresses, browser type, and device details when you visit our website.

2. How We Use Your Information

We use your personal information for the following purposes:

• To provide and fulfill our services, including international moving and logistics.

• To process transactions and send important service-related updates.

• To communicate with you via email, SMS, or phone regarding your inquiries or shipments.

• To improve our website, services, and customer support.

• To comply with legal obligations and prevent fraud or abuse.

3. Who We Share Your Information With

We do not sell or rent your personal information to third parties. However, we may share your data with:

• Service Providers: Trusted partners who assist in fulfilling your move (e.g., shipping carriers, customs agents).

• Legal Authorities: When required by law or to protect our rights.

• Business Transfers: In the event of a merger, sale, or company restructuring.

4. SMS Consent & Marketing

Your SMS consent is not shared with third parties for marketing purposes. We may send you SMS updates regarding your move or service inquiries, and you can opt out at any time by replying “STOP.”

5. Data Security

We implement industry-standard security measures to protect your personal data. However, no system is entirely secure, and we encourage users to safeguard their personal information.

6. Your Rights & Choices

• You may request access to, correction of, or deletion of your personal data.

• You can opt out of marketing emails or SMS communications at any time.

7. Changes to This Privacy Policy

We may update this policy periodically. Any changes will be posted on this page with an updated effective date.